Pontevecchio Lusso Red with Eureka Specialita Grinder

Shipping Policy

Worldwide Shipping

We proudly ship worldwide, ensuring that every order reaches you safely and on time. All orders are usually dispatched within 2-3 business days or sooner.

Reliable Shipping Methods

We only use trusted carriers such as FedEx, DHL, TNT, UPS, and other secure couriers. Standard delivery times are typically 5-10 business days for most destinations.

International Customers and Customs Duties

Please note that import duties, taxes, and fees are not included in the item price or shipping charges. These costs are the buyer’s responsibility and vary depending on your country’s regulations.

We recommend contacting your local customs office prior to purchase to determine the applicable costs. These charges are typically collected by the shipping company at delivery or when you pick up your package.

Important: Customs fees and import taxes are not additional shipping charges.

Update - August 2025: U.S. Customers

For our customers in the United States, please be aware that the new U.S. tariffs introduced in August 2025 are not included in our product prices or shipping fees. These tariff payments must be settled directly with the shipping company (FedEx, DHL, UPS) upon delivery, as they collect them on behalf of the U.S. government.

Please do not confuse these tariff payments with your shipping cost. They are government-imposed charges and must be paid separately.

Important Notice - Mexico Customers

We do ship to Mexico, but due to new import regulations, we strongly recommend confirming that you can complete the import process before placing an order. This ensures your machine can be properly cleared through customs.

You can review the official FedEx guidance on these regulations here:
Mexican Import Regulations – FedEx PDF

Important Notice - Brazil Customers

We ship to Brazil, but please note that import charges in Brazil are very high. Depending on the product, import taxes and duties can range from 50% to 100% of the total purchase price.

Customers in Brazil should carefully review these costs and approve them before shipping to avoid unexpected charges at delivery.

For more detailed information on Brazil’s import process and requirements, please see the official FedEx page here:
Importing into Brazil – FedEx

Countries We Ship To (Updated September 2025)

We currently ship to a wide range of countries across North America, South America, Europe, Asia, Africa, and Oceania. Our shipping network covers:

Canada, United States, Australia, China, South Africa, New Zealand, India, Nepal, Bahrain, Saudi Arabia, United Arab Emirates, Jordan, Oman, Kuwait, Qatar, Egypt, Morocco, Russia, Brunei, Maldives, Israel, Vietnam, Japan, Malaysia, Philippines, Azerbaijan, Cambodia, Laos, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Hong Kong SAR, Macao SAR, Indonesia, Myanmar (Burma), Seychelles, Belgium, Croatia, Denmark, Finland, Vatican City, Luxembourg, Monaco, Sweden, Austria, Czechia, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, Greece, Bulgaria, San Marino, Argentina, Brazil, Guadeloupe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Jamaica, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Mayotte, Réunion, Svalbard & Jan Mayen, Barbados, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Albania, Andorra, Belarus, Cyprus, Estonia, Gibraltar, Iceland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Norway, Serbia, Turkey, Georgia, Guernsey, Åland Islands, Faroe Islands, Kosovo.

We are accepting returns!

Please contact us directly if you have any issue with your order and follow our return policy guidelines below to start with the return process.

Return Guidelines For Non-Defective Items

Non-Defective Items: For non-defective items, they must be in new, unused, and unopened condition to qualify for a refund. A 10% restocking fee will be applied to non-defective items.

Return Window: You have 30 days return window from the date of of receiving it to notify us for your intention to return the item. 

Return Method: By mail. 

Contact us: Contact us directly to start with the return process and receive our return address.

Initiate Return within 5 Business Days: You have a 5-day window from the date of notification to ship the item back to us and send us the tracking number. 

Shipping Costs: For Non-Defective Items the client must cover all of the return shipping costs to us.

Refund to Original Payment Method: Upon receiving the item, our team will carefully inspect the package for any damages incurred during delivery. Once the inspection is complete and the item is confirmed to be in satisfactory condition, a full refund will be issued, with a 10% restocking fee deducted.

Restocking Fees: Non-defective items are subject to a 10% restocking fee, which will be deducted from the refund amount.

Return Guidelines For Defective Items

Defective or Dead Items: Defective or non-functional items will be fully refunded or replaced, and no restocking fee will be applied.

Contact us: Contact us directly at the earliest indication of any issues with your item. Your prompt communication is greatly appreciated.

Return or Replacement Assurance: In the case of a defective item, we will handle the return or provide a replacement item at no additional cost. All expenses associated with returning or replacing the defective product will be covered by us.

Return Window: For the initial 30 days following delivery, defective items fall under the 30-day return window. Alternatively, they are covered by the specific warranty period indicated for each item after the initial 30 days.

Return Method: The defective item will be returned or replaced by mail.

Restocking Fees: no restocking fee will be applied for defective or non-functional items.

You can reach us through:

Live chat

Email: info@minipcaffe.com

Social Media: (Find our social accounts at the bottom of this page)

We appreciate your cooperation. If you have any queries or concerns, feel free to contact us through the provided channels.

Thank you for choosing MiniPCaffe.com

Import Charges & Tariffs for International Orders

Import Charges & Tariffs are Not Included

When purchasing from us, please note that import duties, tariffs, and taxes are not included in the product price or shipping fees. These costs are the responsibility of the buyer and are collected by your country’s customs office or the courier upon delivery.

These charges vary by country and product type. We recommend contacting your local customs office before placing an order to understand the exact costs.

United States - Tariffs Update (August 2025)

For customers in the United States, please be aware that the new U.S. tariffs introduced in August 2025 are not included in our product prices or shipping costs.

• These tariffs are collected directly by the shipping company (FedEx, DHL, UPS) on behalf of the U.S. government.
• Please do not confuse tariff payments with shipping charges. They are separate government-imposed fees.

Mexico - Import Regulations

We do ship to Mexico, but due to new import regulations, additional requirements may apply for customs clearance.

• Customers should confirm they can complete the import process before purchasing.
• See the official FedEx guidance for details:
  Mexican Import Regulations – FedEx PDF

Brazil - High Import Duties

We ship to Brazil, but customers must be aware that import charges in Brazil are among the highest worldwide.

• Duties and taxes can range from 50% to 100% of the total purchase price.
• Customers should review these costs carefully and approve them before shipping.
• For more information, visit the official FedEx page:
  Importing into Brazil – FedEx

Other International Customers

We ship worldwide, but please remember that import duties, VAT, and local taxes may apply in your country. These fees are set by your customs authorities and are not included in our product prices or shipping rates.

Before placing an order, we strongly recommend checking with your local customs office to understand the potential charges that may apply. This ensures there are no unexpected costs when your order arrives.