EU Return Policy
Returns & Cancellation Policy - MiniPCaffe.com (EU Orders)
At MiniPCaffe.com, customer satisfaction is our priority. In alignment with EU Consumer Rights regulations, including Directive 2023/2673, we provide clear options for returns and withdrawals. Please review our specific guidelines for European Union orders below.
Returns for Non-Defective Items
Non-defective items may be returned within our extended 30-day window if they are unused, unopened, and in their original box. A 10% restocking fee applies to all approved non-defective returns, and buyers are responsible for all return shipping costs.
Returns for Defective Items
Items that arrive defective or non-functional qualify for a full refund or free replacement under statutory legal guarantees. No restocking fee applies, and MiniPCaffe.com covers all return shipping costs.
Non-Defective Return Guidelines
Condition of Returned Products
Items must be completely new, unused, and unopened in their original box to qualify for a non-defective return. A 10% restocking fee is deducted from the final refund amount.
Return Window
You have 30 days starting from the date of delivery of the last item on your order to initiate a return or exercise your right of withdrawal.
How to Withdraw & Return
You can seamlessly initiate your return by using the self-service "Withdraw from contract" button available on our website footer or your account dashboard. Alternatively, you can contact us by mail or email.
Return Timeline
After declaring your intention to withdraw or return, you must dispatch the items back to us within 14 days and provide a valid tracking number.
Return Shipping Costs
The buyer is responsible for arranging and paying for the return shipping of non-defective merchandise back to our designated return address.
Order Cancellations
Cancellations are fully allowed and processed with zero penalties at any point until the order has been fulfilled and departed our facilities.
Defective Item & Guarantee Guidelines
Defective or Non-Functional Products
If an item arrives damaged, defective, or fails to function as advertised, you are entitled to a full remedy. No restocking fees or hidden charges will apply.
Return & Replacement Coverage
MiniPCaffe.com covers 100% of the return shipping costs for verified defective items. We will provide a prepaid shipping label or fully reimburse your standard carriage costs.
Warranty & Legal Guarantees
We provide a 1-year commercial manufacturer warranty on all products espresso machines, grinders, ice cream makers and mini PCs (excluding replacement spare parts). Separately, in accordance with EU cross-border consumer laws, all products remain protected by statutory legal guarantees against inherent manufacturing or conformity defects that exist at the time of delivery.
Refund Processing & Inspection
Please note that refunds are not issued upfront. In accordance with legal provisions, MiniPCaffe.com reserves the right to strictly withhold your refund until the physical returned merchandise has been safely received at our facility and verified by our inspection team.
How to Contact MiniPCaffe.com
For instant withdrawals, structured returns, or technical support, please utilize our automated dashboard tools or reach out directly via our verified communication channels below.
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Live Chat:
Use the live chat widget on our website -
Email Support:
info@minipcaffe.com -
Self-Service Return:
Click the "Withdraw from contract" link located globally in our page footer.
