Nemox Gelato 12K ST Commercial Ice Cream Machine

Shipping Policy

Worldwide Shipping

We proudly ship worldwide, ensuring that every order reaches you safely and on time. All orders are usually dispatched within 2-3 business days or sooner.

Reliable Shipping Methods

We only use trusted carriers such as FedEx, DHL, TNT, UPS, and other secure couriers. Standard delivery times are typically 5-10 business days for most destinations.

International Customers and Customs Duties

Please note that import duties, taxes, and fees are not included in the item price or shipping charges. These costs are the buyer’s responsibility and vary depending on your country’s regulations.

We recommend contacting your local customs office prior to purchase to determine the applicable costs. These charges are typically collected by the shipping company at delivery or when you pick up your package.

Important: Customs fees and import taxes are not additional shipping charges.

Update - August 2025: U.S. Customers

For our customers in the United States, please be aware that the new U.S. tariffs introduced in August 2025 are not included in our product prices or shipping fees. These tariff payments must be settled directly with the shipping company (FedEx, DHL, UPS) upon delivery, as they collect them on behalf of the U.S. government.

Please do not confuse these tariff payments with your shipping cost. They are government-imposed charges and must be paid separately.

Important Notice - Mexico Customers

We do ship to Mexico, but due to new import regulations, we strongly recommend confirming that you can complete the import process before placing an order. This ensures your machine can be properly cleared through customs.

You can review the official FedEx guidance on these regulations here:
Mexican Import Regulations – FedEx PDF

Important Notice - Brazil Customers

We ship to Brazil, but please note that import charges in Brazil are very high. Depending on the product, import taxes and duties can range from 50% to 100% of the total purchase price.

Customers in Brazil should carefully review these costs and approve them before shipping to avoid unexpected charges at delivery.

For more detailed information on Brazil’s import process and requirements, please see the official FedEx page here:
Importing into Brazil – FedEx

Countries We Ship To (Updated September 2025)

We currently ship to a wide range of countries across North America, South America, Europe, Asia, Africa, and Oceania. Our shipping network covers:

Canada, United States, Australia, China, South Africa, New Zealand, India, Nepal, Bahrain, Saudi Arabia, United Arab Emirates, Jordan, Oman, Kuwait, Qatar, Egypt, Morocco, Russia, Brunei, Maldives, Israel, Vietnam, Japan, Malaysia, Philippines, Azerbaijan, Cambodia, Laos, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Hong Kong SAR, Macao SAR, Indonesia, Myanmar (Burma), Seychelles, Belgium, Croatia, Denmark, Finland, Vatican City, Luxembourg, Monaco, Sweden, Austria, Czechia, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, Greece, Bulgaria, San Marino, Argentina, Brazil, Guadeloupe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Jamaica, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Mayotte, Réunion, Svalbard & Jan Mayen, Barbados, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Albania, Andorra, Belarus, Cyprus, Estonia, Gibraltar, Iceland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Norway, Serbia, Turkey, Georgia, Guernsey, Åland Islands, Faroe Islands, Kosovo.

Returns & Refunds Policy – MiniPCaffe.com

At MiniPCaffe.com, customer satisfaction is our priority. If you experience any issues with your order, we’re here to help. Please review our return guidelines below to ensure a smooth process.

Return Guidelines for Non-Defective Items

Condition of Returned Products

• Items must be new, unused, and unopened to qualify for a refund.
• A 10% restocking fee applies to all non-defective returns.

Return Window

• You have 14 days from the date of delivery to notify us of your intention to return a product.

Return Method

• Returns are processed by mail only.
• Please contact us directly to receive the return address and instructions.

Return Timeline

• After notifying us, you must ship the item within 5 business days and provide us with the tracking number.

Shipping Costs

• Customers are responsible for all return shipping costs for non-defective items.

Refund Process

• Once the returned item is received and inspected, a refund will be issued to your original payment method, minus the 10% restocking fee.

Return Guidelines for Defective Items

Defective or Non-Functional Products

• Items that arrive defective or not working qualify for a full refund or replacement.
• No restocking fee applies.

Return & Replacement Coverage

• MiniPCaffe.com covers all shipping costs for defective returns or replacements.

Return Window & Warranty

• Defective items fall under the 14-day return window.
• Beyond 14 days, products are covered by their specific warranty period, if applicable.

Return Method

• Defective products will be returned or replaced by mail.

How to Contact MiniPCaffe.com

For returns, questions, or support, please reach us through:

• Live Chat on our website
• Email: info@minipcaffe.com
• Social Media: Links available at the bottom of this page

We thank you for choosing MiniPCaffe.com and appreciate your cooperation.

Import Charges & Tariffs for International Orders

Import Charges & Tariffs are Not Included

When purchasing from us, please note that import duties, tariffs, and taxes are not included in the product price or shipping fees. These costs are the responsibility of the buyer and are collected by your country’s customs office or the courier upon delivery.

These charges vary by country and product type. We recommend contacting your local customs office before placing an order to understand the exact costs.

United States - Tariffs Update (August 2025)

For customers in the United States, please be aware that the new U.S. tariffs introduced in August 2025 are not included in our product prices or shipping costs.

• These tariffs are collected directly by the shipping company (FedEx, DHL, UPS) on behalf of the U.S. government.
• Please do not confuse tariff payments with shipping charges. They are separate government-imposed fees.

Mexico - Import Regulations

We do ship to Mexico, but due to new import regulations, additional requirements may apply for customs clearance.

• Customers should confirm they can complete the import process before purchasing.
• See the official FedEx guidance for details:
  Mexican Import Regulations – FedEx PDF

Brazil - High Import Duties

We ship to Brazil, but customers must be aware that import charges in Brazil are among the highest worldwide.

• Duties and taxes can range from 50% to 100% of the total purchase price.
• Customers should review these costs carefully and approve them before shipping.
• For more information, visit the official FedEx page:
  Importing into Brazil – FedEx

Other International Customers

We ship worldwide, but please remember that import duties, VAT, and local taxes may apply in your country. These fees are set by your customs authorities and are not included in our product prices or shipping rates.

Before placing an order, we strongly recommend checking with your local customs office to understand the potential charges that may apply. This ensures there are no unexpected costs when your order arrives.