Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) about MiniPCaffe.com

Welcome to our FAQ page! Below you'll find answers to the most common questions about our products, shipping, payments, and support. If you still have questions, feel free to contact us - we're always happy to help!

1. Where are you located?

We are located in China and Italy.

  • Mini PCs are shipped directly from our factory in China.
  • All our Italian-made products such as espresso machines, ice cream makers, pasta makers, and replacement parts are shipped from our warehouse in Italy.

2. What shipping methods do you use?

We use fast and secure shipping methods only, including trusted carriers such as:

  • FedEx
  • DHL
  • TNT
  • DPD

And more dependable couriers, based on your region.

3. What payment methods do you accept?

We offer several flexible and secure payment options:

  • Credit & Debit Cards (via PayPal)
  • Bank Transfers
  • Crypto Payments via Solana Pay
    You can use any crypto on the Solana network such as SOL, USDT, and more. (we receive USDC).
  • Don’t have crypto? No problem! Solana Pay also accepts credit/debit cards and Apple Pay, offering the same fast and secure checkout experience.

4. How can I contact you?

You can reach us easily through:

  • WhatsApp: +1 (601) 806-4514
  • Email: info@minipcaffe.com
  • Live chat in the bottom right part of the page

Or connect with us via our social media channels - links are available at the top and bottom of every page on our website.

5. Do you ship to my country?

Yes, we ship worldwide to most countries.
However, some countries have stricter regulations on importing high-value items (like Brazil, Mexico, and others).
If you're unsure, please contact us first so we can check the best shipping solution for your location.

6. Do you offer a warranty?

Yes, we offer warranty coverage on most of our products:

  • Mini PCs, Espresso Machines, Ice Cream Makers, Pasta Machines, dough rollers and more - come with a 1-year of full warranty.
  • Replacement Parts - come with a 3-month warranty.
  • If you experience any issues, please contact us for assistance.

7. Can I return a product if I’m not satisfied?

Yes, we offer a 14-day return policy on most products.
Products must be returned in original condition (unused) and packaging.
Please contact us before returning any item so we can assist you with the process.

8. Do you provide technical support?

Yes! We offer free technical support for all of our products.
Our team is happy to assist you with:

  • Initial setup
  • Troubleshooting
  • Software updates
  • Maintenance tips

Simply reach out via the Live Chat, WhatsApp or Email.

9. Can I place a bulk or wholesale order?

Yes, we offer bulk and wholesale pricing for businesses, resellers, and B2B partners.
Please contact us with your requirements, and we’ll provide you with a custom quote and shipping options.

10. How long will it take for my order to arrive?

  • Mini PCs (shipped from China): typically arrive within 5 - 10 business days.
  • Italian-made products (shipped from Italy): usually arrive within 3-7 business days within Europe and 5 - 10 business days worldwide.

Delays may occur due to customs clearance or high-volume periods. We’ll always provide tracking numbers for your order.

11. Will I get a tracking number?

Yes. As soon as your order is shipped, you will receive a tracking number by email. You can monitor your shipment in real-time.

12. Are there any additional taxes or duties?

Taxes and import charges are not included in the product price.
These fees may be collected by the shipping company on behalf of your local customs authorities when the item arrives in your country.

We recommend all customers check with their local customs office to understand any potential import charges before purchasing.

If you’re unsure or need help, please contact us - we’re happy to assist you.

13. Are your Mini PCs upgradable?

Yes, most of our Mini PCs support RAM and SSD upgrades.
You can either:

  • Order them with your preferred configuration, or
  • Upgrade them later - we’ll even guide you on how to do it safely, just contact us if you need any help.

14. Is your website secure?

Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your data and payment details are 100% secure. We never get or store your credit card information.

15. Will I receive an invoice with my purchase?

Yes, every order comes with a digital invoice.
If you need a company invoice with VAT or other specific details, please contact us. 

16. Do you ship to Mexico?

Yes, we can ship to Mexico. However, due to new import regulations introduced by the Mexican government, we strongly recommend that you check whether you are able to complete the import process before placing your order.

For more details, please review the official publication of the new law here: Mexican Government Import Regulations.

This will help ensure your order arrives smoothly without delays or issues at customs.

17. United States Customers: Tariffs

  • Question: Are U.S. tariffs included in the product price or shipping cost?
  • Answer: No. The new U.S. tariffs (August 2025) are not included in our prices or shipping fees.
  • Question Who collects these tariffs?
  • Answer: They are collected by the courier (FedEx, DHL, UPS) on behalf of the U.S. government when your order is delivered.
  • Question: Are tariffs the same as shipping costs?
  • Answer: No. Tariffs are government charges and are completely separate from shipping fees.

18. Do you ship to Brazil?

  • Answer: Yes, we ship to Brazil. However, customers should be aware that Brazil has some of the highest import duties and taxes in the world. These charges are not included in our product prices or shipping costs, and must be paid directly to the courier on behalf of the Brazilian customs upon delivery.
  • Estimated import duties & VAT: 50% - 100% of product value (depending on category and customs assessment).
  • We strongly recommend that customers in Brazil confirm all import regulations before placing an order to avoid unexpected costs or delays.

19. Shipping to Brazil & Details

  • Question: Does Brazil charge high import duties?
  • Answer: Yes. Import taxes and duties in Brazil are among the highest in the world and can range from 50% to 100% of the product value.
  • Question: Are these charges included in my order?
  • Answer: No. They must be paid by the customer directly to Brazilian customs or the courier upon delivery.
  • Question: Where can I find more information?
  • Answer: See the official FedEx guidance here:
    Importing into Brazil - FedEx

20. Do you ship to Chile?

  • Answer: Yes, we ship to Chile. Please note that import duties and taxes are not included in our product prices or shipping fees. These costs are collected by the shipping company on behalf of the Chilean customs delivery.
  • Estimated import duties & VAT: 20% - 30% of product value

21. Do you ship to Colombia?

  • Answer: Yes, we ship to Colombia. Customers should be aware that import taxes and duties are not included in the purchasing price. They are collected by the courier on behalf of the Colombian customs when the order arrives.
  • Estimated import duties & VAT: 25% - 35% of product value.

22. Do you ship to Ecuador?

  • Answer: Yes, we can ship to Ecuador. Please remember that import duties and VAT are not included in our pricing. They are collected by the courier on behalf of the Ecuadorian customs when the package arrives to the country.
  • Estimated import duties & VAT: 25% - 40% of product value.

23. Do you ship to Uruguay?

  • Answer: Yes, we ship to Uruguay. Import duties and taxes are not included in our prices or shipping costs. These charges are collected by the courier on behalf of the Uruguayan customs before delivery.
  • Estimated import duties & VAT: 30% - 45% of product value.

24. Do you ship to Argentina?

  • Answer: Yes, we ship to Argentina. However, Argentina has some of the highest import duties in the region, and these are not included in our product prices. Customers are responsible for paying these fees directly to the courier on behalf of the Argentinian customs.
  • Estimated import duties & VAT: 50% - 80% of product value.

25. Do you ship to Peru?

  • Answer: Yes, we ship to Peru. Please note that import duties and taxes are not included in our product or shipping costs. These will be collected by Peruvian customs or the courier upon delivery.
  • Estimated import duties & VAT: 25% - 40% of product value.

Can't Find Your Answer?

If your question is not covered here, our team is always ready to help. You can reach us directly through:

  • The Live Chat window in the bottom-right corner of our website
  • WhatsApp: +1 (601) 806-4514
  • Our social media accounts (links at the top and bottom of every page)
  • Email: info@minipcaffe.com

We’re happy to answer any questions about products, shipping, payments, or support